The ITS Service Desk and QCard Office have relocated to the I-Building, Room 200.

Help Desk.

Location: I-Building, Room 200
Phone: 718 – 997 – 4444
Email: support@qc.cuny.edu

On Campus Support.

Monday – Thursday 9AM – 10PM
Friday 9AM – 5PM
No Weekend Support

Online Support

Monday – Thursday 9AM- 10PM
Friday 9AM – 9:30PM
No Weekend Chat Support

Hours subject to change, please check your Queens College email account regularly for updates.

A person walking through Queens College Campus.

The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests

Help Desk respond to issues regarding:

  • CAMS/QC Username
  • QCard
  • Blackboard
  • Office 365/M365
  • CUNYfirst
  • QC Wireless Access
  • Hardware (QC Owned Only)
  • Software (QC Installed)
  • Computer Updates
  • Computer Hardware Quotes/Specs
  • Others

All service desk tickets are managed by our ITSM (Freshservice). Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Click here to visit the Support Portal.