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Telephone Services

Our department is responsible all voice systems, cabling infrastructure, and network connections from jack to Cisco switch port. Our 4 main voice systems are an Avaya G3r PBX, Octel Aria 350 Voicemail, Phillips Phonetic Operator, and eCAS call accounting system. In addition we are responsible for the online and hardcopy directories. Recently, we put 90+% of the line numbers into E911 service. If a Staff person calls for outside Help, the E911 database will contain the name, building/room#, and the general College address. This will expedite outside help directly to the location of the emergency call. The database for this service must be updated monthly.

You may reach us at:
Phone: 718-997-5686

For the PBX and phones, we do all the programming, wiring, and handset installation. Behind the scenes, we are one of the few CUNY schools that do our own PBX maintenance and configuration. There is greater knowledge burden on our part; but better, quicker service and great cost savings to the College are the benefits. When is the last time the College lost voice service?
We are also self-maintain the Octel Voicemail system. Besides individual mailboxes, we create, maintain, and update some 40 department attendant menus beside the Main Menu for the College. By dialing x5000 and speaking the name of the person or department, you can reach your desired party using our Phonetic Operator. There is no service contract on this system for programming or maintenance.
We are the cabling group---all media from fiber to copper to coax. We have cabled and patched some 2,000+lab stations in our tenure. This does not include all individual or department jobs. Recently we ran fiber between the Science Building and Townsend HS to give them an uplink to our LAN.
We have yet to not successfully make a network connection for an individual or group since we picked up this area 3 years ago. In fact, the network connection times have been dramatically improved since then.
Finally, our yeoman work is Moves, Adds, and Changes. The so-called MAC work involves individuals, departments, and buildings. We successfully moved and connected all Powdermaker occupants when they left the building for renovation reasons and we did the return big MAC for some 400 staff.

Our services are necessary for voice communication in the operation of large scale College. We make it possible for administrators, professors, staff, and students to talk via landlines. We maintain voice services with the highest service benchmark in all of CUNY, sometimes even exceeding private industry. We do all programming within 2 hours. All troubles are examined in 4 hours and most are cleared within one business day. Network connections average 1 business day. Every day, we try to zero all requests.

The aforementioned services cover every single Staff person in the College. Anybody who picks up a phone or calls anyone in the College uses our services. Any staff or student using a computer is reaching the LAN through our cables. We also are responsible for the cabling and networking of all computer labs not done through NII funds. Our services extend to the Student Union and all the Student clubs, which is unique in CUNY as well as New York private colleges.

Joseph Gong is the Director of Telephone Services for the last 14 years.